Processes which are transparent and easy to follow. Ticketing system: Supporting administration and precise record: we do a full range of IT administration from counselling to designing, from supply to installation. In DOCCA’s ticketing system there are precise records of the supported assets, any claims and tasks of these assets. We can give regular reports of these records (even in an Excel spreadsheet) if our clients wish.
Standards, vocational methods: Our operation is in accordance with ITIL and Lean recommendations. There are also ISO 9001 inner quality assurance auditor, ISO 27001 expert and Lean manager among our colleagues.