IT Managed Service Provider
in the Background

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IT Support Services in Hungary, Austria, Ukraine

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Tools for IT service management

ticketing, SLA auditing tools, monitoring, etc.

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LEVEL 1, 2 AND LEVEL 3 SUPPORT

We provide general IT services for the entire infrastructure (monitoring, hardware and software maintainance, updates, user support, audit support, compliance tasks, etc,), or take on only a part of the roles – sharing responsibilities with central IT.

Services

Tools for IT service management: ticketing, SLA auditing tools, monitoring, etc.

We provide ticketing systems, SLA management, combined with monitoring systems, agreement management and service internal and external accounting systems.

Service goal: to help IT teams, IT managers to achieve their goals more efficiently by software tools provide facts, numbers, metrics, reports.

Level 1, 2 and level 3 support: service desk, local tech support and 3rd level specialists behind the IT team

We provide local services for international companies in Central Europe – furthermore if you need special skills that you don’t have in-house or you need more capacity, we can provide those skills and support your team with Level2 or Level3 services. Your benefits:

  • Qualified IT human resources: Microsoft, Google, Cisco, VMware, etc. certified pros.

  • Safe and long term business connection: you can choose white label service. In this case we stay in the background and have no client communication since we only provide the 2nd or 3rd line of the service. Of course: we work remotely.

  • You can increase your margin: We are an on-demand resource. Pay as you require our services in 15 minutes units.

Bekény Bálint

Programmer mathematician,
systems engineer
Linux Foundation certified system
Administrator
Linux Foundation Certified Engineer

Specialization:
Linux servers

What kind of partners are we looking for?

Our ideal partner is a company that:

Provides IT infrastructure related projects or services,
or software developer teams,

wants to improve their competitiveness and/or margin,

or just needs a local IT team in Central and/or East Europe.

János Lőke

University of Szeged

Specialization:

CEO
IT manager,
ISO27001 Auditor,
ITIL specialist,
LEAN Manager,
G Suite sales and deployment specialist

What kind of partners are we looking for?

Our ideal partner is a company that:

Provides IT infrastructure related projects or services,
or software developer teams,

wants to improve their competitiveness and/or margin,

or just needs a local IT team in Central and/or East Europe.

What kind of partners are we looking for?

Our ideal partner is a company that:

  • Provides IT infrastructure related projects or services, or software developer teams,

  • wants to improve their competitiveness and/or margin,

  • or just needs a local IT team in Central and/or East Europe.

Guarantees we offer

Processes which are transparent and easy to follow. Ticketing system: Supporting administration and precise record: we do a full range of IT administration from counselling to designing, from supply to installation.  In DOCCA’s ticketing system there are precise records of the supported assets, any claims and tasks of these assets. We can give regular reports of these records (even in an Excel spreadsheet) if our clients wish.

Standards, vocational methods: Our operation is in accordance with ITIL and Lean recommendations. There are also ISO 9001 inner quality assurance auditor, ISO 27001 expert and Lean manager among our colleagues.

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