Summary: Our new extension simplifies attachment management in RT by offering features like tabular displays, color-coding, categorization, comments, and the ability to attach files to new or existing tickets. This extension provides: Tabular Display: Organize attachments for easy navigation. Color-Coding: Assign colors like red, blue, green, and yellow for quick identification. Categorization and Comments: Efficiently […]
Summary: Our new tool, the RT-Extension-QueueBrowser, helps you see and manage tickets in RT better. It shows queues and tickets together in an easy-to-understand way. You can see different groups of queues like a tree, making it simple to find what you need. You can see queues in a tree view, making connections clear. […]
Summary: GroupsByQueue is an innovative extension designed to create and manage two user groups in the queue system: Read-Only Access Group (_R): This group is tailored for users who need to view tickets without making any changes. Ideal for team members who need to stay informed without directly modifying ticket content. Read-Write Access Group (_RW): […]
Summary: This new extension of the RT simplifies managing employee leave. It features an employee leave register, automated leave balance updates, and a sick leave tracker. The module includes a visual calendar for scheduling, customizable alerts, and comprehensive reporting tools. Managing employee leave can be a real headache. Where do you record it? How do […]
Summary: This new extension of the RT makes managig procurement with using combined areas. It lets you make and change a special „spreadsheet” field. This new feature helps handle purchases in groups, making it easier to keep an eye on current orders without having to keep checking with the people who handle buying things. Buying […]
Summary: The integration of the DOX system with the O365 Calendar simplifies event creation and its linkage to DOX tickets. This module ensures that cases remain visible, even as their status changes. Many of you are probably familiar with the user interfaces of Microsoft Outlook Calendar. Imagine the convenience of accessing your calendar directly from […]
Summary: We made a new tool called the „BigBox” extension for RT. It shows special information right at the top of a ticket page. This means users can see important information easily without clicking around. This helps solve problems faster and makes everyone happier. Git, source code: We still have some work to do to polish […]
We’ve rolled out a new ‘Reply to All’ extension to make your life a bit easier! Summary: With the ‘Reply to All’ extension, users have the option to send a response to everyone who received a previously sent email. From the case history, users can also navigate to comments, and within the comment/reply interface, a […]
Summary: The „Quick Search” extension in RT helps people find and handle tickets easily. Originally, it had a simple search bar at the top of the page where you could type in keywords to quickly find tickets. With this extension, there is a drop-down box that allows you to add extra rules and filters to […]
Summary: This plugin displays emojis (aka emoticons) for RT ticket transactions, allowing users to provide feedback with one click. Git, source code: We still have some work to do to polish the source code, we’ll post that when we’re done. If you need this plugin earlier, let us know and we’ll share the current state […]