RT-Extension- QuickSearch

Summary: The „Quick Search” extension in RT helps people find and handle tickets easily. Originally, it had a simple search bar at the top of the page where you could type in keywords to quickly find tickets. With this extension, there is a drop-down box that allows you to add extra rules and filters to your searches.

Git, source code: We still have some work to do to polish the source code, we’ll post that when we’re done. If you need this plugin earlier, let us know and we’ll share the current state of the code.

The „Quick Search” extension in RT is a dynamic feature designed to simplify the process of finding and managing tickets. Originally, it offered a straightforward search bar at the top of the page, allowing users to input keywords and quickly retrieve relevant tickets. This basic functionality was incredibly useful for organizations dealing with a high volume of support requests, as it provided a convenient way to locate and address specific issues.However, as the demand for more refined search options grew, the „Quick Search” extension evolved to meet these needs. This evolution has been particularly notable in the incorporation of a drop-down box, enabling users to set additional conditions and filters for their searches.

The addition of the drop-down box within the „Quick Search” extension represents a significant step forward in the user experience. This feature allows users to tailor their search queries by specifying various conditions that their desired tickets must meet. These conditions can encompass a range of attributes, including ticket status, priority level, requester information, and more. By offering these options directly within the search interface, RT minimizes the time and effort required to generate precise search results.

By combining a user-friendly search bar, a versatile drop-down box for additional conditions, and the ability to search based on company identifiers, RT empowers users to efficiently navigate through their ticketing system. This leads to faster issue resolution, improved task management, and ultimately, a higher level of customer satisfaction.

As businesses continue to rely on efficient request tracking and customer support, tools like the enhanced „Quick Search” extension in RT play a pivotal role in maintaining operational excellence. By enabling users to find and manage tickets with greater precision and speed, this extension exemplifies how technology can be harnessed to simplify complex processes and drive overall business success.

If you have any questions regarding the extension, please feel free to reach out to us at the following email address: or you can contact us: here.