Summary: GroupsByQueue is an innovative extension designed to create and manage two user groups in the queue system:

  • Read-Only Access Group (_R): This group is tailored for users who need to view tickets without making any changes. Ideal for team members who need to stay informed without directly modifying ticket content.
  • Read-Write Access Group (_RW): Created for users who require full access to read and modify tickets. This group is perfect for those actively working on resolving issues or updating ticket statuses.

The beauty of GroupsByQueue lies in its simplicity. Once your queue has been established, all you need to do is:

  1. Navigate to your queue in update mode.
  2. At the top of the form, you’ll find a checkbox. Simply check it.
  3. GroupsByQueue will automatically create the two user groups (_R and _RW), aligning them with the specified access levels.

Some cool features:

  • Efficiency: Automated group creation saves valuable time and minimizes manual errors.
  • Flexibility: Easy configuration allows for quick adjustments to user access levels.
  • Organization: Clear separation of read-only and read-write groups enhances workflow and reduces confusion.

The extension is available for RT 5.0.x.

If you have any questions regarding the extension, please contact us: here.