Summary: Our new tool, the RT-Extension-QueueBrowser, helps you see and manage tickets in RT better. It shows queues and tickets together in an easy-to-understand way. You can see different groups of queues like a tree, making it simple to find what you need.
You can see queues in a tree view, making connections clear. But there’s more – you can create new tickets, respond to existing ones, see the history and more, all within the same page.
The extension is available for RT 5.0.x.
If you have any questions regarding the extension, please contact us: here.