Summary: Our new extension simplifies attachment management in RT by offering features like tabular displays, color-coding, categorization, comments, and the ability to attach files to new or existing tickets.
This extension provides:
Tabular Display: Organize attachments for easy navigation.
Color-Coding: Assign colors like red, blue, green, and yellow for quick identification.
Categorization and Comments: Efficiently organize and add context.
Attachment to Tickets: Easily attach files to existing tickets or open new ones directly from selected files.
You can send the file into a new ticket:
Or to an existing one:
The extension is available for RT 4.4.x and RT 5.0.x.
If you have any questions regarding the extension, please contact us: here.
Summary: Our new tool, the RT-Extension-QueueBrowser, helps you see and manage tickets in RT better. It shows queues and tickets together in an easy-to-understand way. You can see different groups of queues like a tree, making it simple to find what you need.
You can see queues in a tree view, making connections clear. But there’s more – you can create new tickets, respond to existing ones, see the history and more, all within the same page.
The extension is available for RT 5.0.x.
If you have any questions regarding the extension, please contact us: here.
Summary: GroupsByQueue is an innovative extension designed to create and manage two user groups in the queue system:
Read-Only Access Group (_R): This group is tailored for users who need to view tickets without making any changes. Ideal for team members who need to stay informed without directly modifying ticket content.
Read-Write Access Group (_RW): Created for users who require full access to read and modify tickets. This group is perfect for those actively working on resolving issues or updating ticket statuses.
The beauty of GroupsByQueue lies in its simplicity. Once your queue has been established, all you need to do is:
Navigate to your queue in update mode.
At the top of the form, you’ll find a checkbox. Simply check it.
GroupsByQueue will automatically create the two user groups (_R and _RW), aligning them with the specified access levels.
Some cool features:
Efficiency: Automated group creation saves valuable time and minimizes manual errors.
Flexibility: Easy configuration allows for quick adjustments to user access levels.
Organization: Clear separation of read-only and read-write groups enhances workflow and reduces confusion.
The extension is available for RT 5.0.x.
If you have any questions regarding the extension, please contact us: here.
Summary: This new extension of the RT simplifies managing employee leave. It features an employee leave register, automated leave balance updates, and a sick leave tracker. The module includes a visual calendar for scheduling, customizable alerts, and comprehensive reporting tools.
Managing employee leave can be a real headache. Where do you record it? How do you keep track of everyone’s remaining leave days? Well, guess what? Our new Leave Management module in the DOX system is here to make your life easier.
No more wrestling with Excel sheets or juggling external programs. Now, everything you need to track annual leave and sick leave is integrated right into DOX. This makes the whole process smoother and way more efficient.
Here’s the scoop on how it works: The Leave Register module lets you record the exact duration and start date of each employee’s leave. It keeps tabs on how much leave they get in a year and how much they’ve already taken. The system dynamically calculates used days and remaining days. And the best part? It manages sick leave separately. So, you get a clear picture of everything.
At the start of the year, you can update leave data for all employees in a snap. And throughout the year? Just track the changes. The system always provides up-to-date info, so you’re never in the dark.
The extension is available for RT 5.0.x.
If you have any questions regarding the extension, please contact us: here.
Summary: This new extension of the RT makes managig procurement with using combined areas. It lets you make and change a special „spreadsheet” field. This new feature helps handle purchases in groups, making it easier to keep an eye on current orders without having to keep checking with the people who handle buying things.
Buying stuff for our company just got a whole lot easier with our new extension. It’s like a special field that helps keep track of what we buy, from whom, how much, and when it will arrive.
Here’s why this matters: Imagine you have to check again and again if the stuff you ordered is on its way. It eats up time, right? This new extension cuts down on that, freeing up time for everyone.
With this module, we aimed to make the buying process smoother and put all the information in one central spot for easy access.
Some cool features:
Excel Export:
Like working with spreadsheets? You can now take all the buying info and export it to Excel. It’s a breeze to do and lets you play around with the data in a way you’re used to.
PDF Export:
If you need to share the buying info in a clean, professional way, the PDF export feature is your friend. A couple of clicks, and you’ve got your data in a neat PDF file, ready to be shared or printed.
Data Editing:
Made a mistake or need to update some info? No worries. This extension lets you edit the data easily so it’s always up-to-date
The extension is available in both RT 4.4.x and 5.0.x.
If you have any questions regarding the extension, please contact us: here.
Summary: The integration of the DOX system with the O365 Calendar simplifies event creation and its linkage to DOX tickets. This module ensures that cases remain visible, even as their status changes.
Many of you are probably familiar with the user interfaces of Microsoft Outlook Calendar. Imagine the convenience of accessing your calendar directly from DOX and creating events related to your tickets.
With calendar integration, this becomes a reality! Utilizing this module, you can create calendar events directly from your tickets. Additionally, when you add a DOX case to your Microsoft calendar, its subject is automatically incorporated into the calendar entry, with the ticket ID included as a link in the description.
You have the flexibility to configure any additional parameters within the calendar entry, including recurring events.
During the integration process, we create a technical user, which the system automatically includes in the calendar event.
What is the purpose of this technical user? It ensures that if the ticket status changes to stalled or resolved, but the calendar entry time (or the event’s recurrence time) has already passed, the ticket will automatically Open in DOX.
This feature can be especially valuable for those prone to forgetfulness or who might miss tickets deadlines. With the O356 extension, you can guarantee that critical tickets are not overlooked, irrespective of their status.
The extension is available in RT 4.4.x.
If you have any questions regarding the extension, please contact us: here.
Summary: We made a new tool called the „BigBox” extension for RT. It shows special information right at the top of a ticket page. This means users can see important information easily without clicking around. This helps solve problems faster and makes everyone happier.
Git, source code: We still have some work to do to polish the source code, we’ll post that when we’re done. If you need this plugin earlier, let us know and we’ll share the current state of the code.
We created an exciting extension on the block that takes RT’s capabilities up a notch – the „BigBox” extension. This extension, designed to highlight custom fields of type wikitext that incorporate specific markers, opens up new possibilities for case management and customization within RT.
In the default setup of the extension, the BigBox type custom field is positioned above the case history section in the base view of the case. This strategic placement ensures that important and relevant information is readily accessible to support without the need to navigate through multiple tabs or sections. The custom field can be edited in a larger textarea or using CKEditor.
With its ability to strategically position these custom fields above the case history section, the extension ensures that crucial information is readily available to support, ultimately leading to more efficient issue resolution and improved customer satisfaction. As businesses continue to seek ways to enhance their support and case management processes, the BigBox extension stands out as a game-changing solution that combines functionality, user-friendliness, and collaboration in one powerful package.
The extension is available for both RT 4.4.x and RT 5.0.x.
If you have any questions regarding the extension, please feel free to reach out to us at the following email address: or you can contact us: here.
We’ve rolled out a new ‘Reply to All’ extension to make your life a bit easier!
Summary: With the ‘Reply to All’ extension, users have the option to send a response to everyone who received a previously sent email. From the case history, users can also navigate to comments, and within the comment/reply interface, a selectable box is available to choose the recipients of the prior message.
Git, source code: We still have some work to do to polish the source code, we’ll post that when we’re done. If you need this plugin earlier, let us know and we’ll share the current state of the code.
The ‘Reply to All’ extension allows users to seamlessly send a response to every recipient of a previously sent email, ensuring that communication remains thorough and inclusive. This extension ensures that no recipient is left out, and everyone stays in the loop.
The ‘Reply to All’ extension lets you reply to everyone who was in a previous email. It’s super handy when you want to make sure everyone gets your message!
In the reply section, there’s a box you can use to choose who gets your message.
The extension is available for both RT 4.4.x and RT 5.0.x.
If you have any questions regarding the extension, please feel free to reach out to us at the following email address: or you can contact us: here.
https://docca-europe.com/wp-content/uploads/2023/09/Képernyőfotó-2023-09-29-11.20.56-2.png5101154doccahttps://docca-europe.com/wp-content/uploads/2019/03/logo_docca_v2.pngdocca2023-09-29 10:39:482023-09-29 10:46:19RT-Extension-Reply to All
Summary: The „Quick Search” extension in RT helps people find and handle tickets easily. Originally, it had a simple search bar at the top of the page where you could type in keywords to quickly find tickets. With this extension, there is a drop-down box that allows you to add extra rules and filters to your searches.
Git, source code: We still have some work to do to polish the source code, we’ll post that when we’re done. If you need this plugin earlier, let us know and we’ll share the current state of the code.
The „Quick Search” extension in RT is a dynamic feature designed to simplify the process of finding and managing tickets. Originally, it offered a straightforward search bar at the top of the page, allowing users to input keywords and quickly retrieve relevant tickets. This basic functionality was incredibly useful for organizations dealing with a high volume of support requests, as it provided a convenient way to locate and address specific issues.However, as the demand for more refined search options grew, the „Quick Search” extension evolved to meet these needs. This evolution has been particularly notable in the incorporation of a drop-down box, enabling users to set additional conditions and filters for their searches.
The addition of the drop-down box within the „Quick Search” extension represents a significant step forward in the user experience. This feature allows users to tailor their search queries by specifying various conditions that their desired tickets must meet. These conditions can encompass a range of attributes, including ticket status, priority level, requester information, and more. By offering these options directly within the search interface, RT minimizes the time and effort required to generate precise search results.
By combining a user-friendly search bar, a versatile drop-down box for additional conditions, and the ability to search based on company identifiers, RT empowers users to efficiently navigate through their ticketing system. This leads to faster issue resolution, improved task management, and ultimately, a higher level of customer satisfaction.
As businesses continue to rely on efficient request tracking and customer support, tools like the enhanced „Quick Search” extension in RT play a pivotal role in maintaining operational excellence. By enabling users to find and manage tickets with greater precision and speed, this extension exemplifies how technology can be harnessed to simplify complex processes and drive overall business success.
If you have any questions regarding the extension, please feel free to reach out to us at the following email address: or you can contact us: here.
Summary: This plugin displays emojis (aka emoticons) for RT ticket transactions, allowing users to provide feedback with one click.
Git, source code: We still have some work to do to polish the source code, we’ll post that when we’re done. If you need this plugin earlier, let us know and we’ll share the current state of the code.
Details:
In the realm of modern business operations and customer service, efficient communication and collaboration are important. The ability to feedback quickly and accurately can impact the success of projects and the satisfaction of clients.
We has created a game-changing feature known as „Transaction Emoji,” an extension designed to revolutionize the way of interacts.
As you may know, one of the core functionalities of RT is its transaction system. Every interaction or change within a ticket is recorded as a transaction. This system ensures a transparent and detailed history of all actions taken on an issue, providing a comprehensive view of the issue’s evolution. However, the text-based nature of transactions can sometimes fall short in conveying emotions, urgency, or approval, which are crucial aspects of effective collaboration.
This extension enables users to embed emojis as reactions to transactions, offering a more nuanced and expressive way of conveying thoughts and feelings.
Imagine a scenario where a software development team is working on a critical issue reported by a client. The team successfully identifies the root cause, devises a solution, and implements it within the ticket. With the Transaction Emoji extension, team members can react to this resolution with an appropriate emoji—a thumbs-up (👍) to signal approval, a celebration (🎉) emoji to express success, or even a fire (🔥) emoji to highlight the urgency and importance of the fix. These emojis transcend the limitations of text, instantly communicating sentiment and enhancing the overall quality of communication.
If you have any questions regarding the extension, please feel free to reach out to us at the following email address: or you can contact us: here.
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